7593 Titian Parkway    Sacramento, California  95823  Telephone & Fax (916) 422-0999
E-mail:   rculrich@juno.com			                rculrich@hotmail.com
EDUCATION:   Associate of Applied Science, 1993, Heald Inst. of Technology, 
               Rancho Cordova, CA
             Concentrations:  Electronics Technology and Computer Programming
             Bachelor of Arts, 1988, Montclair State College, Montclair, NJ
             Major: Psychology
             Minor: Paralegal Studies     
               Specialization: Patent, Copyright, and Trademark Law
HARDWARE:  Printers (service and repair); network servers;  tape drives; Macintosh
           (several versions), PowerMac; HP ScanJet series flatbed scanners,  
           Xerox 7650 ProImager flatbed scanner; Sun workstations; 
           fax/modems; CD-ROM drives; x286 through Pentium computers (installation
           and repairs); laptop computers (various manufacturers). 
SOFTWARE  (WINDOWS):  Microsoft Office Suite; WordPerfect Office Suite; 
          Adobe PageMaker; Adobe PageMill; Microsoft FrontPage; MS Works 3.0; 
          Claris Works 3.0; Norton Utilities 8.0; Lotus Notes; cc:Mail; cc:Mail Mobile.  
          (General): CAD programs, illustration programs, authoring tools; 
          specific programs upon request.   
          (MACINTOSH):  MS Word; WordPerfect; MS Excel; Adobe Photoshop; 
          Adobe Illustrator; MacWrite; MS-Works, Claris Works.
OPERATING ENVIRONMENTS:  DOS, Windows 3.x, UNIX, Win95, Macintosh
NETWORKS:  Novell, Win NT, 3Com, Banyan


October 1996 to Present
  3Com Corporation, Santa Clara, CA  (http://www.3com.com)
  Systems Engineer 
   - Network engineer providing support services for wide area networking (WAN) 
       equipment manufactured by 3Com Corp.
   - Support for LAN and WAN equipment and technologies.  
       Support for multiple platforms.
   - Resident engineer for client site (Roseville, CA), network control center.  
       Response and resolution of network problems remotely; responsible for 
       coordinating efforts for on-site response/resolution.
   - Coordinate problem resolution efforts of client, third party vendors, 
       and 3Com.  Interaction with on-site third party vendors.
   - Provide administrative support at client site for all 3Com resident 
       engineers and transient engineers.

April 1996 to October 1996 
  Littler, Mendelson, Fastiff, Tichy & Mathiason, P.C., 
    San Francisco, CA   (http://www.littler.com)
  Applications Specialist 
   - Training for end users.  Formal classroom and one-on-one training. 
   - Created end user documentation, in-house.
   - Oversaw a staff of five employees. 
   - Hardware installation, configuration, repairs, and maintenance.   
       Installation/configuration of peripherals.
   - Software installation and configuration.   
   - Responsible for mobile fleet (laptop computers).  Installation, 
       configuration, and tracking. 
   - MS Office products, WFW and Win95 based.  Windows NT network.  
       Specialized legal software.
   - Help desk environment. Handling hardware and software issues, 
       by phone and in person.
   - Supported all of the above for 26 offices nationwide.  Coordinated 
       contract services nationwide.

December 1991 to April 1996 
  University of the Pacific, McGeorge School of Law,  
    Sacramento, CA   (http://www.mcgeorge.edu)
  Assistant Manager, LawLab 
   - Managed a staff of fifteen, in a Novell 4.1 LAN computer facility of 
       fifty workstations. 
   - Maintain/troubleshoot/install/configure all hardware and software 
       within facility (IBMs and Macs). 
   - Designed and implemented entire training program for new LawLab employees.
   - Created user manuals; created on-line manuals for employees; created
       and maintained policies and procedures manuals.
   - Trained staff and lab users in all Mac-, DOS-, and Windows-based 
       software available in LawLab.
   - Trained in Westlaw and LEXIS/NEXIS software.
June 1995 to August 1995 
  Intel Corp.,  Folsom, CA   (http://www.intel.com)
  Personal Computer Services, Laptop Specialist 
     (Temp position only, concurrent with position above) 
   - Installed software company-wide on large variety of laptops; 
       hardware installations and minor repairs. 
   - Help desk environment, handling troubleshooting questions 
       by phone and in person. 
   - Support for Intel sites in Folsom and Bay Area.
   - Novell 3.x and 4.x, Windows NT, and Banyan VINES environment. 
March 1991 to September 1991 
  Alldata Corporation,  Elk Grove, CA   (http://www.alldata.com)
  Data Capture Technician 
   - Edited/updated automotive technical manuals transformed 
       to CD-ROM format, using OCR scanning. 
   - Assisted in training new employees in OCR software. 
   - Unix environment. 
September 1986 to May 1988 
  State of New Jersey, Montclair State College,  
    Upper Montclair, NJ   (http://www.montclair.edu)
  Computer Lab Assistant 
   - Maintained facility of 21 networked IBM computers; 
       troubleshoot and repair computers. 
   - Duties included teaching computer programs for many departments. 
   - Novell 3.x network. 
September 1984 to May 1986 
  Interactive Communications,  Upper Montclair, NJ 
  Technical Writer 
   - Created or revised existing user manuals for computer operators. 

     Currently attending Web Page Design course 
       (American River College, Fall 1997)
     Currently attending Telecommunications course 
       (American River College, Fall 1997)
     Continuing professional development courses, 
       WAN equipment and technologies, 1996-present (3Com, San Jose)
     Continuing education for B.S., Computer Science  (CSU, Sacramento)
     Completed Novell's Certified Netware Engineer training, April 1996
       (Heald Institute of Technology, Sacramento) 
     Completed Microsoft-approved Windows 95 training, April 1996  
       (Datawiz Centers, Foster City) 


  Personnel management skills.
  Project management.
  Teaching and training experience.  (Computer and non-computer related.)
  Technical writing; end user documentation; forms design.
  Public speaking and presentation skills.
  Grant and proposal writing.
  Courses for Conflict Resolution.
  Courses for Time Management Skills.
  Software training (various programs).

  Personal home page:	http://members.tripod.com/~fencer1

REFERENCES:	Available upon request

If you're interested, contact me at:


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