RANDALL C. ULRICH 
7593 Titian Parkway    Sacramento, California  95823  Telephone & Fax (916) 422-0999
E-mail:   rculrich@juno.com			                rculrich@hotmail.com
____________________________________________________________________________________
EDUCATION:   Associate of Applied Science, 1993, Heald Inst. of Technology, 
               Rancho Cordova, CA
             Concentrations:  Electronics Technology and Computer Programming
 
             Bachelor of Arts, 1988, Montclair State College, Montclair, NJ
             Major: Psychology
             Minor: Paralegal Studies     
               Specialization: Patent, Copyright, and Trademark Law
 
CAREER PREPARATION/ABILITIES: 
HARDWARE:  Printers (service and repair); network servers;  tape drives; Macintosh
           (several versions), PowerMac; HP ScanJet series flatbed scanners,  
           Xerox 7650 ProImager flatbed scanner; Sun workstations; 
           fax/modems; CD-ROM drives; x286 through Pentium computers (installation
           and repairs); laptop computers (various manufacturers). 
 
SOFTWARE  (WINDOWS):  Microsoft Office Suite; WordPerfect Office Suite; 
          Adobe PageMaker; Adobe PageMill; Microsoft FrontPage; MS Works 3.0; 
          Claris Works 3.0; Norton Utilities 8.0; Lotus Notes; cc:Mail; cc:Mail Mobile.  
          (General): CAD programs, illustration programs, authoring tools; 
          specific programs upon request.   
          (MACINTOSH):  MS Word; WordPerfect; MS Excel; Adobe Photoshop; 
          Adobe Illustrator; MacWrite; MS-Works, Claris Works.
 
OPERATING ENVIRONMENTS:  DOS, Windows 3.x, UNIX, Win95, Macintosh
NETWORKS:  Novell, Win NT, 3Com, Banyan

 
EXPERIENCE: 

October 1996 to Present
  3Com Corporation, Santa Clara, CA  (http://www.3com.com)
  Systems Engineer 
   - Network engineer providing support services for wide area networking (WAN) 
       equipment manufactured by 3Com Corp.
   - Support for LAN and WAN equipment and technologies.  
       Support for multiple platforms.
   - Resident engineer for client site (Roseville, CA), network control center.  
       Response and resolution of network problems remotely; responsible for 
       coordinating efforts for on-site response/resolution.
   - Coordinate problem resolution efforts of client, third party vendors, 
       and 3Com.  Interaction with on-site third party vendors.
   - Provide administrative support at client site for all 3Com resident 
       engineers and transient engineers.

April 1996 to October 1996 
  Littler, Mendelson, Fastiff, Tichy & Mathiason, P.C., 
    San Francisco, CA   (http://www.littler.com)
  Applications Specialist 
   - Training for end users.  Formal classroom and one-on-one training. 
   - Created end user documentation, in-house.
   - Oversaw a staff of five employees. 
   - Hardware installation, configuration, repairs, and maintenance.   
       Installation/configuration of peripherals.
   - Software installation and configuration.   
   - Responsible for mobile fleet (laptop computers).  Installation, 
       configuration, and tracking. 
   - MS Office products, WFW and Win95 based.  Windows NT network.  
       Specialized legal software.
   - Help desk environment. Handling hardware and software issues, 
       by phone and in person.
   - Supported all of the above for 26 offices nationwide.  Coordinated 
       contract services nationwide.

December 1991 to April 1996 
  University of the Pacific, McGeorge School of Law,  
    Sacramento, CA   (http://www.mcgeorge.edu)
  Assistant Manager, LawLab 
   - Managed a staff of fifteen, in a Novell 4.1 LAN computer facility of 
       fifty workstations. 
   - Maintain/troubleshoot/install/configure all hardware and software 
       within facility (IBMs and Macs). 
   - Designed and implemented entire training program for new LawLab employees.
   - Created user manuals; created on-line manuals for employees; created
       and maintained policies and procedures manuals.
   - Trained staff and lab users in all Mac-, DOS-, and Windows-based 
       software available in LawLab.
   - Trained in Westlaw and LEXIS/NEXIS software.
 
June 1995 to August 1995 
  Intel Corp.,  Folsom, CA   (http://www.intel.com)
  Personal Computer Services, Laptop Specialist 
     (Temp position only, concurrent with position above) 
   - Installed software company-wide on large variety of laptops; 
       hardware installations and minor repairs. 
   - Help desk environment, handling troubleshooting questions 
       by phone and in person. 
   - Support for Intel sites in Folsom and Bay Area.
   - Novell 3.x and 4.x, Windows NT, and Banyan VINES environment. 
 
March 1991 to September 1991 
  Alldata Corporation,  Elk Grove, CA   (http://www.alldata.com)
  Data Capture Technician 
   - Edited/updated automotive technical manuals transformed 
       to CD-ROM format, using OCR scanning. 
   - Assisted in training new employees in OCR software. 
   - Unix environment. 
 
September 1986 to May 1988 
  State of New Jersey, Montclair State College,  
    Upper Montclair, NJ   (http://www.montclair.edu)
  Computer Lab Assistant 
   - Maintained facility of 21 networked IBM computers; 
       troubleshoot and repair computers. 
   - Duties included teaching computer programs for many departments. 
   - Novell 3.x network. 
 
September 1984 to May 1986 
  Interactive Communications,  Upper Montclair, NJ 
  Technical Writer 
   - Created or revised existing user manuals for computer operators. 
 
 
CONTINUING PROFESSIONAL 
EDUCATION:

     Currently attending Web Page Design course 
       (American River College, Fall 1997)
     Currently attending Telecommunications course 
       (American River College, Fall 1997)
     Continuing professional development courses, 
       WAN equipment and technologies, 1996-present (3Com, San Jose)
     Continuing education for B.S., Computer Science  (CSU, Sacramento)
     Completed Novell's Certified Netware Engineer training, April 1996
       (Heald Institute of Technology, Sacramento) 
     Completed Microsoft-approved Windows 95 training, April 1996  
       (Datawiz Centers, Foster City) 


ADDITIONAL SKILLS:

  Personnel management skills.
  Project management.
  Teaching and training experience.  (Computer and non-computer related.)
  Technical writing; end user documentation; forms design.
  Public speaking and presentation skills.
  Grant and proposal writing.
  Courses for Conflict Resolution.
  Courses for Time Management Skills.
  Software training (various programs).

  Personal home page:	http://members.tripod.com/~fencer1


REFERENCES:	Available upon request





If you're interested, contact me at:

rculrich@juno.com

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