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Randall C. Ulrich

7593 Titian Parkway · Sacramento, California 95823 · 916-422-0999 · · fax 916-422-0999

Seeking a position to best utilize my skills as a Manager, Trainer, Technical Writer, and Technician.
EDUCATION Heald Institute of Technology, Sacramento, California
Associate of Applied Science, Electronics and Computer Programming
April, 1993
Montclair State College, Upper Montclair, New Jersey
Bachelor of Arts, Psychology, Minor: Paralegal Studies
May, 1988
HONORS Dean's List: Montclair State College and Heald Institute of Technology
EMPLOYMENT Systems Engineer
3Com Corp., Santa Clara, California
October 1996 - Present
Engineer providing technical services for LAN/WAN equipment manufactured by 3Com Corp. Field Engineer and Resident Engineer at customer sites, providing consulting and services.
Applications Specialist
Littler, Mendelson, Fastiff, Tichy & Mathiason, San Francisco, California
April, 1996 - October, 1996
Hardware and software installations. Training of law firm personnel in applications. Inventory control and purchasing, hardware and software. Supervised a staff of ten.
LawLab Assistant Manager
University of the Pacific, McGeorge School of Law, Sacramento, California
December, 1991 - April, 1996
Managed a staff of fifteen employees. Created and administered training program for employees. Trained users of LAN computer facility in use of all software. Installed, configured, maintained entire inventory of hardware and software.
Novell 3.x/4.x CNE training, 1996 (Heald Institute of Technology)
3Com specialized training for LAN/WAN protocols, routers and WAN equipment, 1996-present (Ongoing training.)
Various professional seminars for management, varied software training, time management, and conflict resolution.
ADDITIONAL INFORMATION Prior experiences include managing personnel, project management, technical writing, and teaching/training. Officer, United States Air Force. Honorably Discharged, 1990. An extended resume is available. See also my web site: